This privacy policy sets out how London Key uses and protects any information that you give us when you use this website.
London Key is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
London Key may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated 10th March 2020.
What we collect
We may collect the following information:
- name
- contact information including email address and telephone details
- demographic information such as address and post code
- other information relevant to our services
This information is provided by yourself, over the telephone, via email or via an online form. In some instances, we may have received details from third parties such as references that you have provided.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about our products or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes.
How we share your personal data
Tenant information may be shared with a prospective landlord. Landlord information may be shared with a prospective tenant.
Prospective tenant details will be shared with a suitable reference company who will conduct referencing on our behalf.
Landlord and/or tenant details could be shared with:
- Local authority for the property
- Utility suppliers to the property
- Property maintenance contractors
- Tenant deposit scheme provider
Any breached contract could involve your details being shared with external third parties.
Security
We store your information on our services in the UK, some of which are managed by our IT providers.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Initially when you first visit our website you will see a notification stating that our website uses cookies. If you are not happy for them to be used, then you should either not use this site, or you should delete our cookies once you have visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox etc.)
We use traffic statistic cookies such as Google Analytics to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. The cookies collect information in an anonymous form, information like the number of visitors to the site, where visitors have come to the site from and which pages they visited, but we don’t get personal information and can’t track who you are. There is more information available about Google Analytics cookies, and Google offer a Google ‘opt-out’ plugin if you don’t want their cookies to be used in your browser.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains information on how to do this on a wide variety of browsers.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Links to other websites and external services
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We may also use a number of external web services on our website, mostly to display content within our web pages. For example, to display videos we could use YouTube. We cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are, but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.
Controlling your personal information
We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
Disclaimer
The material on this site is given for general information only, and does not constitute professional advice. You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on our site.